Customer Service Training


Top 10 Skills for Outstanding Customer Service – UK

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]

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Top 10 Skills for Outstanding Customer Service – UK


Top 10 Skills for Retail Sales Representatives – UK

Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills.   […]

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Top 10 Skills for Retail Sales Representatives – UK


Understanding Needs of Customers – Customer Service Training – Dallas, Los Angeles

Every customer is different, and must be attended to and served differently. To develop skills in serving customers, consider participating in Customer Service Training Course offered by pdtraining in Dallas, Los Angeles and other cities in the U.S. Adjusting your service according to the demand of the customer is a skill that is highly valuable […]

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Understanding Needs of Customers – Customer Service Training – Dallas, Los Angeles


Providing Customer Service Electronically – Training Course in Chicago, Atlanta

Written communication has greater chances of being misunderstood because of the absence of tone of voice. Polish your skills as a customer service executive by participating in Customer Service Training Course by pdtraining in Chicago, Atlanta and other cities in the U.S. Electronic communications, especially when serving customers using chat, are difficult to handle because […]

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Providing Customer Service Electronically – Training Course in Chicago, Atlanta