Top 10 Skills for Outstanding Customer Service – UK

According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]

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Top 10 Skills for Outstanding Customer Service – UK


Top 10 Skills for Building Winning Teams – UK

Harvard psychologist Richard Hackman, a preeminent scholar of team effectiveness believes that a team’s design is the most vital factor in building winning teams. “Get the design right, the theory says, and the performance will take care of itself.”[i] To have a good design, you need “clear goals, well-designed tasks that are conducive to teamwork, […]

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Top 10 Skills for Building Winning Teams – UK


PPA – Resilience and You

The Productive People Advantage Program is PD Training’s newest addition to the already extensive catalogue of industry leading professional development training courses. The PPA difference is in its development process. In conjunction with our industry partners, the OrgDev Institute and the LDP Consulting Group, we drastically changed how the course was written and what we […]

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PPA – Resilience and You


Top 10 Skills for Building Assertiveness & Self Confidence – UK

Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts […]

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Top 10 Skills for Building Assertiveness & Self Confidence – UK