Signature Series – Advanced Skills for Elite Personal Assistants (PA’s) and Executive Assistants (EA’s) – UK


Personal Assistants face many challenges at work on a daily basis. According to a survey by Criterion, an independent research organisation, maintaining a healthy work-life balance, time management and communication are among the primary challenges personal assistants face in the workplace.[i] Also, the job requires coping with new tasks every day and managing difficult people. These top 10 skills help executive assistants to be on top of the game whatever their work situation.

1  

Handle Demanding Managers

 

 

Define your involvement, use coping techniques, and invert negative emotions into positive outcomes

 

2  

Manage Difficult Conversations

 

 

Speak persuasively, choose the right time and place for difficult conversations, and anticipate conflicts

 

3  

Active Listening

 

 

 

Listen actively to understand, and ask questions to gain information and encourage communication

 

4  

Communication

 

 

Make use of both verbal and non-verbal communication, ask relevant questions and speak confidently

 

5  

Delegate

 

 

Pick the right person, give clear instructions and monitor delegation

 

6  

Organise

 

 

Prioritise, set deadlines, and remove the clutter from your digital and physical space

 

7  

Social Media Management

 

 

Follow company guidelines at all times, listen to the customers, show respect and report bullying

 

8  

Decision Making

 

 

Use brainstorming and brainwriting to gather ideas, separate facts and information, and write the pros and cons of possible decisions

 

9  

Improve Productivity

 

 

Create a personal routine, set short deadlines and priortise tasks

 

10  

Create Work-Life Balance

 

 

Avoid burnout. Separate home life from your work life, and take out ‘me’ time routinely

 

 

[i] https://www.slideshare.net/criterionconerences/2012-executive-assistant-and-personal-assistant-survey-results

 

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