Top 10 Skills for Retail Sales Representatives – UK


Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills.

 

Monster.com, a popular employment website includes skills such as customer service, tech savvy, communication skills, math and generating sales as essential skills needed for the position.[ii] Below is a list of the top 10 skills that can help master retail sales customer service.

 

 Conducting Retail Sales  From greeting to closing, conduct a sale like a pro 
Communication  Speak clearly, confidently and persuasively to create a great impression on the customer 
Persuasion Skills Know how to persuade a customer to overcome sales objections 
Body Language  Use positive and friendly body language to make the customer feel at ease 
 Customer Service  Understand customer behaviour and gain the ability to deal with negative situations 
 Active Listening   Listen actively to determine customer needs quickly and accurately 
Inter-Cultural Communication  Avoid assumptions, notice non-verbal cues and listen actively
 Computer Knowledge  Have basic knowledge of computers and applications that you may use at work 
 Organising  Use scheduling, storing and disposal systems to manage inventory, etc. 
Be a Team Player  Make use of FISH! customer service practices to serve customers joyfully 

 

Sources

 

[i] http://www.news.com.au/finance/small-business/whats-the-most-common-job-in-australia/news-story/f3a92689e768ccf7dfd13c1cdb216e60

[ii] https://www.monster.com/career-advice/article/25-keywords-retail-sales-associates-need-on-their-resume

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