Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills.
Monster.com, a popular employment website includes skills such as customer service, tech savvy, communication skills, math and generating sales as essential skills needed for the position.[ii] Below is a list of the top 10 skills that can help master retail sales customer service.
|Conducting Retail Sales||From greeting to closing, conduct a sale like a pro|
|Communication||Speak clearly, confidently and persuasively to create a great impression on the customer|
|Persuasion Skills||Know how to persuade a customer to overcome sales objections|
|Body Language||Use positive and friendly body language to make the customer feel at ease|
|Customer Service||Understand customer behaviour and gain the ability to deal with negative situations|
|Active Listening||Listen actively to determine customer needs quickly and accurately|
|Inter-Cultural Communication||Avoid assumptions, notice non-verbal cues and listen actively|
|Computer Knowledge||Have basic knowledge of computers and applications that you may use at work|
|Organising||Use scheduling, storing and disposal systems to manage inventory, etc.|
|Be a Team Player||Make use of FISH! customer service practices to serve customers joyfully|